Account, billing & troubleshooting

The housekeeping — what you're charged, how to fix data that looks off, and how to reach a human.

Billing & invoices

• Skucast is $99/month with a 14-day free trial. No charge until the trial ends.
• Billing runs through Shopify — the charge appears on your normal Shopify invoice, so there's no separate card to manage.
• Cancel anytime by removing the app; you won't be billed for the next period.

"My data looks wrong / empty" — checklist

1. Give the first sync a minute. On install Skucast pulls your sales + inventory; large stores take a few minutes to populate.
2. Hard-refresh. Ctrl/Cmd + Shift + R — browsers cache the dashboard aggressively.
3. Check the forecaster has history. A brand-new store with little sales history will show mostly "new" SKUs until patterns form. More →
4. Check a SKU isn't excluded. Kits/services/one-offs can be flagged out of the forecaster on purpose.
5. Confirm receiving is logged. If on-hand looks low, make sure recent receives were entered (Skucast plans on the stock it knows about).

Still off? Email support with the SKU or PO number and what you expected to see — that's the fastest path.

Uninstalling — and your data

Remove Skucast from Shopify → Apps like any other app. When you uninstall, Skucast stops billing immediately and deletes your store's data within 48 hours (handled automatically via Shopify's app-uninstall and shop-redact webhooks). See the Privacy Policy for the specifics.

Contact support

Email [email protected]. Include your store URL and, if it's about a specific number, the SKU / PO / RMA in question — we answer fast.

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